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Returns must be filed within 14 days of receiving the product.
To return a product please contact Galena Farms via email at email@example.com.
Once contacted, one of our representatives will email you with further instructions within 24 hours or on the next business day. These instructions may include asking you to send photos of the product.
In the email you will receive an RMA number and a new address where you can ship the product to in order to process your return. Please do not ship the product to the address that came on the original shipping label. Our items are shipped from one of our many distribution centers and they cannot process your return.
To return a product you must have an RMA number issued by Galena Farms.
Your RMA number must be clearly visible on the outside of the package.
There will be a 20% restock fee on all returned items. Inbound and outbound freight are non-refundable. If you received free inbound freight then the amount that was originally waived will be deducted from your credit or refund.
All returned goods must be in their original state in resalable condition. The products cannot be dented, scratched, nailed, glued, broken or damaged. Any defects will be deducted from your credit or refund.
We strongly advise our customers to always retain the tracking information pertaining to the return, at least until the transaction has been fully completed by both parties. This protects you in case Galena Farms does not receive the product for any reason.
Credit will be issued to the same card or payment method (ie. PayPal) that was used to make the original purchase.
Galena Farms must be notified about any missing or broken parts within the first 14 days of receiving your shipment.
Our products leave the warehouse in mint condition and well packaged. We understand that during transit products can be damaged.
To notify us of missing or broken parts please contact Galena Farms via email at firstname.lastname@example.org.
In the email you will receive questions to narrow down which piece of your hive needs to be replaced. Sometimes we may request to see photos of the issue you are having.
Once we've determined what parts need replaced, we will then send you your replacement.