Returns must be filed via email within 14 days of receiving the product.
To return an item please contact Galena Farms via GalenaFarms@gmail.com
Within 24 hours, or during the next business day, after receiving your email one of our representatives will be in contact with you via email with further instructions.
In the email you will receive questions to narrow down which piece of your hive you need replaced or what you wish to return. Sometimes we may request to see photos of the issue you may have.
Once we've determined what parts need replaced or returned we will then send you a shipping label. Our Items are shipped from one of our many distribution centers and will not process your return. Please do not return to sender.
To return an item you must have a shipping label with an RMA number issued by Galena Farms. Your shipping label must be clearly visible on the outside of the package.
All returned goods must be in their original state in resalable condition. The products cannot be dented, scratched, nailed, glued, broken or damaged.
We strongly advise our customers to always retain the tracking information pertaining to the return, at least until the transaction has been fully completed by both parties. This protects you in the case if Galena Farms does not receive your product for any reason.
Credit will be issued to the same card or payment method (ie. PayPal) that was used to make the original purchase.